Support

Calm help, fast answers, and real people. Average first response, under one business day. Feel free to reach out to us at support@synchrolinkai.com.

Getting started: EMPI

Feed new/changed records via API or SFTP. We normalize, hash, and score against the Beacon identity graph.

Getting started: RAF & Denial

Pilot via SFTP (837/835 + ~200 recent notes). Accept → Draft with MEAT; export CSV/837.

Can we buy through AWS or Google Cloud Marketplace?

Yes. We support private offers and consolidated billing on both marketplaces.

Do we need an EHR integration to start?

No. Start zero-integration via SFTP. When you’re ready, we can connect deeper.

How do EMPI auto-merges work?

You control org/source thresholds. High-confidence merges auto-apply with full audit logs; uncertain cases route to review.

Do RAF drafts auto-post to claims?

No. Human-in-the-loop. No MEAT → no draft. Drafts include the exact evidence window for audit.

What’s included in the first 30 days?

A working pilot: files in, drafts/clean identities out, and a KPI pack - time to draft, denial rate vs. baseline, v28 deltas, and dollars posted.

What PHI do you need and how long do you retain it?

Minimum necessary for scoring and audit. Retention is policy-bound; we support customer-requested deletion and scoped retention.

What’s your security posture?

HIPAA/BAA, encryption in transit & at rest, audit logging, least privilege. SOC 2 is planned on the roadmap.

Who uses this - analysts or coders?

Coders work from a calm queue to Accept → Draft. Analysts review KPIs and denial trends; evidence is saved per line.