Why Traditional MPIs Fall Short and What Hospitals Can Do About It

Hospitals have invested heavily in EHR systems, yet identity issues persist. That’s because traditional Master Patient Indexes (MPIs) like Epic Identity are only capable of matching records within the boundaries of a single system. They weren’t designed to deliver a unified view across facilities, departments or digital tools.

The Cost of Incomplete Identity Resolution

When patient identities remain fragmented, the impact is both clinical and financial:

• $2.5M lost per hospital per year due to duplicated or misidentified records
• 35% of denied claims stem from identity errors, triggering costly rework and delays
• Misidentification contributes to wrong-site procedures, missed diagnoses, and HIPAA violations

These gaps aren’t just operational risks, they represent ongoing revenue leakage, compliance exposure and harm to patient safety.

Why Traditional MPIs Can’t Keep Up

Traditional MPIs are limited to the data available within their own EHR environment. They lack access to external identity signals and don’t offer a true 360° view of patient records. That means duplicates and overlays often go undetected, especially across multi-site systems or during patient self-registration.

The SynchroLink AI Difference

At the core of SynchroLink AI is Beacon, our proprietary identity graph of over 300 million verified U.S. identities. Acting as a trusted master key, Beacon enables accurate match decisions across all systems, departments and facilities. The result? One clean, unified patient record - no matter where or how a patient enters your system.

Key Capabilities That Go Beyond Traditional MPIs

• Identity Assurance at Registration: Real-time confidence scores and verification prompts (e.g., past addresses, phone numbers, birth dates) catch duplicates and impersonators at the source
• AI-Assisted Identity Review: HIM teams receive clear, explainable match suggestions and confidence scores to resolve identity issues faster and more accurately
• System-Wide Bulk Cleanup: Nightly scans detect and group potential duplicates across all EHR silos for safe, auditable resolution

Immediate ROI with Minimal Lift

SynchroLink AI integrates seamlessly with major EHRs like Epic and Cerner through an API-first architecture and full HL7 and FHIR compatibility. Most hospitals and health systems go live in days - not months, resulting in:

• Up to $1M annually in recovered revenue
• Over 40% reduction in identity-related claim denials
• Improved compliance, accuracy and patient safety

From Fragmented to Unified

Legacy MPIs weren’t built for today’s healthcare complexity. SynchroLink AI gives hospitals the tools to move beyond reactive matching toward proactive, system-wide identity integrity.

With a single trusted patient record, you unlock cleaner data, better care and stronger financial resilience.

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